Refund policy
Last updated: July 1, 2026
We want you to be confident in your order. This policy explains our pre-shipment refund, our satisfaction money-back guarantee, and how to request a refund. It is part of our Terms of Service and works together with the subscription terms in our Terms of Service.
1. Before Your Order Ships: 100% Refund
You can cancel any order at any time before it ships for a full 100% refund. This applies to pre-orders that have been charged but not yet fulfilled. To cancel, log in to your account, use the link in your order email, or contact us at support@onors.com.
2. Subscription Money-Back Guarantee
Both subscription plans include a satisfaction money-back guarantee, counted from the day you receive your order:
- 30-Day Supply: 30-day money-back guarantee.
- 90-Day Supply: 90-day money-back guarantee.
If you are not satisfied within your guarantee window, contact us to request a refund. You do not need to return an opened product to use the guarantee; we may ask for your order details and brief feedback. Cancelling your subscription stops future charges and shipments; the money-back guarantee covers a refund of an order you have already received within the window above.
3. One-Time Purchases
One-time (non-subscription) purchases can be cancelled for a 100% refund any time before they ship. After a one-time order ships, it is final and is not covered by the satisfaction money-back guarantee. Damaged or defective items are always covered (see Section 4).
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@onors.com with your order number and a photo. We will arrange a replacement or a refund at no cost to you.
5. How to Request a Refund
Email support@onors.com with your order number, or log in to your account. Tell us whether you want to cancel before shipment, use your money-back guarantee, or report a damaged or defective item.
6. How Refunds Are Issued
Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer.
7. What Is Not Refundable
- One-time orders after they have shipped (except damaged or defective items).
- Orders outside the applicable money-back guarantee window.
- Any shipping fee already paid on a one-time order, unless the item was damaged, defective, or incorrect.
8. Contact
ONORS LTD
Email: support@onors.com
Support hours: Monday to Friday, 9am to 5pm ET
