Cancellation policy
Last updated: July 1, 2026
This policy explains how subscription purchase options work and how to cancel them. It applies to our subscription plans (the 30-Day Supply and the 90-Day Supply) and is part of our Terms of Service and Refund & Money-Back Guarantee Policy.
How subscriptions renew
When you choose a subscription, you authorize recurring charges to your payment method until you cancel:
- You are charged now, at the time of your order.
- Your billing cycle begins when your first order ships.
- The subscription then renews automatically: every 4 weeks for the 30-Day Supply and every 12 weeks for the 90-Day Supply, at the plan price plus any applicable tax, until you cancel.
How to cancel, pause, or skip
You can cancel, pause, or skip at any time, easily and without charge:
- log in to your account and manage your subscription, or
- use the cancellation or management link in your order or renewal email, or
- contact us at support@onors.com.
Online cancellation by the same method you used to subscribe is always available. We will not make cancellation harder than signing up.
Refunds when you cancel
- Before your order ships: cancel for a 100% refund.
- After your order ships: cancel before the next billing date to stop the next cycle. Cancellation stops future orders and charges. A refund of an order you have already received is handled under our money-back guarantee: 30 days (30-Day Supply) or 90 days (90-Day Supply) from the day you receive it. See the Refund & Money-Back Guarantee Policy.
Renewal reminders
Where required by law, we send a reminder before a renewal charge, with the amount, the date, and a link to manage or cancel your subscription.
Failed payments
If a renewal payment fails, we may retry the charge and may pause shipment until payment succeeds. If payment cannot be collected, we may cancel the subscription.
Contact
ONORS LTD
Email: support@onors.com
Support hours: Monday to Friday, 9am to 5pm ET
